Effective Date: November 1, 2024

PRIVACY POLICY

At Aisha Francis Studios, we are dedicated to protecting your privacy and safeguarding the personal information you provide. This Privacy Policy explains how we collect, use, and protect your information when engaging with our offerings, including but not limited to classes, programs, courses, mentorships, events, and digital products.

For the purposes of this Privacy Policy, "Aisha Francis Studios" refers to both Aisha Francis, the individual, and her business entities.

1. Information We Collect

We collect personal information directly provided by users, including but not limited to:

  • Contact Details: Name, email address, phone number.
  • Social Media Information: Voluntarily shared details, such as Instagram usernames or participation in group chats.
  • Payment Information: Details required for secure transactions.
  • Participation Details: Information related to your enrollment or attendance in our offerings.
  • Site Activity and Browsing Behavior: Collected through tools such as Shopify, Klaviyo, and other platforms to support operational and marketing needs.
  • Survey or Form Responses: Information collected during class registration or participation.

2. How We Use Your Information

The information you provide is used for the following purposes:

  • Facilitating enrollment, registration, and participation in our offerings.
  • Processing payments securely.
  • Communicating important updates, confirmations, and other relevant information via email, phone, or social media platforms (e.g., Instagram, WhatsApp, Telegram).
  • Sending marketing and promotional materials, including SMS communications (with prior consent).
  • Improving and personalizing our offerings to enhance your experience.

3. Data Sharing

We respect your privacy and do not sell your personal information for marketing purposes. However, your data may be shared with trusted third parties necessary to deliver our services, including but not limited to:

  • Payment Processors: Platforms like Shopify to handle secure transactions.
  • Email Marketing and Communication Tools: Services such as Klaviyo for operational and promotional communications.
  • Operational Support Platforms: Tools like Instagram or WhatsApp used to facilitate communication with participants.

All third-party providers are required to handle your data securely and comply with applicable privacy laws.

4. Data Security

We take reasonable measures to protect your personal information, including:

  • Using secure platforms (e.g., Shopify, Klaviyo) for data storage and payment processing.
  • Limiting access to your data to authorized personnel only.

While we strive to ensure security, no method of transmission or storage is entirely risk-free. We are not responsible for unauthorized access caused by scams, phishing, or other malicious activities.

5. Data Retention

We retain your personal information indefinitely unless you request its deletion. To request removal of your data, please email us at support@aishafrancis.com.

6. Your Rights

You have the right to:

  • Access Your Information: Request details about the personal data we hold by contacting support@aishafrancis.com.
  • Update or Correct Your Information: Request changes to your personal information by emailing support@aishafrancis.com.
  • Request Deletion: Ask for your data to be removed at any time by contacting support@aishafrancis.com.
  • Opt-Out of Marketing Communications: Unsubscribe via the link in our emails or by contacting support@aishafrancis.com.

7. Cookies and Tracking Technologies

We may use cookies or similar tracking technologies through tools like Shopify and Klaviyo to monitor website interactions for operational and marketing purposes.

If you have concerns about these technologies, please contact us at support@aishafrancis.com for more information.

8. Scam and Fraud Awareness

Aisha Francis Studios is not liable for any losses resulting from scams, phishing, or other fraudulent activities. To ensure your security, always verify that communications originate from our official channels:

If you receive suspicious communications, please report them to support@aishafrancis.com immediately.

9. Updates to This Policy

This Privacy Policy may be updated periodically to reflect changes in our practices. The latest version will always be available on our website.

If significant changes are made, we will notify you via email. By continuing to use our offerings after updates are made, you agree to the revised terms.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us at: support@aishafrancis.com